What should I do if Malwarebytes Anti-Malware won't open because of an infection?
If Malwarebytes Anti-Malware will not open because of an infection, you can use Malwarebytes Chameleon to launch the program.
While some products have trouble running on infected machines, Malwarebytes Anti-Malware now includes our powerful Chameleon tool which has been designed specifically to get Malwarebytes Anti-Malware to run when an infection is present.
For instructions on how to use Chameleon, please refer to our Malwarebytes Chameleon Knowledge Base.
Unless otherwise required, do not run Malwarebytes Chameleon. Chameleon should only be run when you cannot open Malwarebytes Anti-Malware. If you have additional questions or need assistance with this particular scenario, please contact support.
For those of you who are test-driving the Windows 10 Technical Preview, you may have noticed that Malwarebytes Anti-Malware stopped working.
It won’t launch at start-up, and if you try to manually run it, you get some weird error about some memory location, blah-blah-blah, or something similar. Basically, it craps out on you.
If you try to uninstall Malwarebytes, you get the same error. If you try to install the same version – or even a newer version – you still get the same error.
Well, Malwarebytes released a newer version recently that is being sent out to users at the moment, and it addresses this problem. But autoupdating won’t work if MBAM won’t run!
So, how do you fix it?
This is a bit elaborate, but it works like a charm.
First, download mbam-clean.exe, which you can find on the MBAM forum Clean Removal thread. Set that aside for a minute, because you need to run it from Safe Mode in order for it to work its magic without yet another error!
Next, reboot into Safe Mode.
In the Windows 10 Technical Preview, you do this like you do in Windows 8:
Click the Start button Click the Power button Hold down the Shift key, and then click Restart That’s the quick and easy way. If it doesn’t work, you can try the long way (you basically find the start-up options in the Control Panel)
After your puter reboots, you will need to select the following options at the start-up screen:
Click Troubleshoot Click Advanced Options Click Startup Settings Click the Restart button On the next screen, press the 4 key (for Enable Safe Mode) That will reboot you into Safe Mode. Log in, and you’re ready for action.
Now, you just run mbam-clean.exe. It probably won’t take very long, and it will ask you to reboot.
Go for it.
When your machine reboots, you’ll be in normal mode. You can now download and run the latest Malwarebytes Anti-Malware installer, and you should be all set.
What should I do if Malwarebytes Anti-Malware for Mac didn't solve my problem?
If your problem has not been resolved after running Anti-Malware for Mac, please ensure you've done all of the following:
Run a scan of your computer with Anti-Malware for Mac Removed all items that were found (if any) Restart your computer, if Anti-Malware for Mac indicated this is necessary If you have done all of these things and are still having problems with ads or other items, there are a number of things you can try.
Are you receiving a scam pop-up?
If you are receiving scam pop-ups, telling you that you have a virus or threatening you with legal fines or similar, these are often not caused by adware. Most of the time these are scam websites. For steps to prevent these, see here.
Does the problem only happen on a specific site?
If the problem only happens on a particular site, the problem is most likely an issue with the advertising on that site itself. Avoid using the site in the future. If it is a legit site, consider reporting the problem to the site owner.
Change your browser's home page and search settings.
If your browser is loading an ad page when it opens, but otherwise works fine, you likely just need to change your browser's home page setting. Similarly, if you are directed to an undesired search site when searching, but the browser otherwise works fine, you need to change your search engine settings. For steps on how to do so, please see here.
Examine browser extensions.
Adware often works through browser extensions. You may have an adware extension that is not yet recognized by Anti-Malware for Mac. To determine which of your extensions may be causing the problem, please see here.
I'm still having problems with Firefox.
Firefox is sometimes affected by adware which makes modifications to both the browser and the user profile. For steps to solve this problem, please see here.
Anti-Malware for Mac didn't remove an unfamiliar app that was installed along with the Adware
Adware is often installed alongside other apps that are legit or semi-legit. At this time, Anti-Malware for Mac does not remove these apps.
Are the ads Mac OS X Notifications?
If you're seeing a window pop up in the upper right corner of your screen, even with no web browsers open, then you may have allowed a website to send you notifications. Please see here.
Check for a DNS problem.
DNS servers are responsible for turning server names (like "www.malwarebytes.org") into numeric IP addresses that computers can use (like "188.8.131.52"). Hackers will sometimes manage to compromise a DNS server, causing problems for everyone using it. A common symptom is when pages redirect to advertising pages. To check and resolve a DNS problem, please see here.
Check for a hardware problem.
If you are experiencing issues with ads appearing on your computer after checking all of the above, or if you are seeing issues occur on multiple devices such as your smartphone or Windows computers, it's possible that your network hardware has been compromised. Try using a different network (A friend or neighbor, or public Wi-Fi) and see if the problem continues. If the problem goes away while using a different network, you may need to fix your modem or router. For more information how to fix this, please see here.
Submit a system snapshot
If you have done all of the above and the problem still has not been resolved, you may have some new adware that is a bit more invasive than a simple browser extension. In this case, open Anti-Malware for Mac and choose Contact Support from the Help menu. Submit that snapshot report to our Support team for analysis. Be sure to describe all steps you have taken to solve the problem!
What should I do if Malwarebytes Anti-Malware failed to initialize properly?
If you are attempting to install Malwarebytes Anti-Malware version 2.1.8 or greater, you may receive an error as shown below “The application failed to initialize properly (0xc000001d)”
This error occurs due to a compatibility issue with some older processors. Please note that Malwarebytes Anti-Malware’s latest hardware requirements state that processors must support SSE2 technology.
However, we’ve made a special installer available for a short time that you can use to avoid the problem. Please download the special installer from this page. Once downloaded, simply double-click to run, and the program should install as normal.
Note that this installer will only work with 2.x versions of Malwarebytes Anti-Malware. Later versions will not be able to install on these older processors.
If you have any problems with the installer or need additional assistance, please contact our Support team and we will be happy to assist.
Support-Toll-Free-Number is an independent support provider for various computer and peripherals related issues. Some of the services may be available free of cost, directly from the manufacturer. Use of of names/trademarks/logos (If any) are only for referential purposes and does not imply any kind of affiliation between our Support and the trademark holder. We strongly recommend you to get in touch with the manufacturer to know if your device is under warranty.